Support
Effective August 30, 2026
Questions, subscription help, or something that looks wrong in the app — start here.
In an emergency, do not use this page
If your baby is choking or you have any medical emergency, call your local emergency services immediately. The choking guide inside FingerFood is free, works offline, and is never behind a paywall — but it is reference material, not a substitute for emergency care.
Contact us
Email support@zekby.com and we will get back to you. Tell us your iPhone model, iOS version, and the app version shown at the bottom of the Settings screen — it makes problems much faster to track down.
Managing your subscription
FingerFood Pro is billed by Apple through your Apple ID, not by us. To view, change, or cancel it, open Settings > your name > Subscriptions on your iPhone. Cancelling takes effect at the end of the current billing period.
Refunds
We do not process payments and cannot issue refunds ourselves. Refund requests go through Apple at reportaproblem.apple.com, under Apple's standard refund policy.
Restoring a purchase on a new device
FingerFood has no accounts and no login. Your subscription follows your Apple ID, so use Restore Purchases in the app's paywall while signed in with the same Apple ID you bought it on.
Your data
Your baby's profile, tracker entries, and favourites are stored only on your iPhone — we hold no copy and no account, so there is nothing for us to look up, export, or delete on our side. Deleting the app removes that data from your device. See the Privacy Policy for the full picture.
Where the guidance comes from
Food, allergen, and serving guidance is written from public health and food safety sources — including the CDC, NHS, EFSA, and USDA FoodData Central — with the source shown on the page. FingerFood is an educational companion and does not replace advice from your pediatrician or another licensed healthcare provider.
Reporting a content problem
If something in the app looks wrong, unsafe, or out of date, please tell us at support@zekby.com and say which food or page it was. Content corrections are the reports we act on fastest.